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Patient Satisfaction

At Calvert Memorial Hospital, our goal is always to exceed your expectations. This is why we are constantly asking, "How are we doing?" We want your experience here to be the best possible. Through satisfaction surveys, our patients provide us with valuable feedback that we can use to improve services for the community. We evaluate this feedback through a standardized survey called HCAHPS.

What is HCAHPS, and what does it stand for?
HCAHPS (also known as Hospital CAHPS) stands for Hospital Consumer Assessment of Healthcare Providers and Systems and is a standardized survey of hospital patients that will capture patients' unique perspectives on hospital care for the purpose of providing the public with comparable information on hospital quality.

How are we doing?
CMH is committed to exceeding our patients' expectations. Our motto is Excellence in Action and our patients feel it when they come to our facility! We are constantly asking our patients for feedback and we use the information they give us to benchmark ourselves against hospitals across the country.
Click here to check out how we are doing!

If you have ideas or suggestions, you can share them with the quality management department by calling 410-535-8117 or 301-855-1012 ext. 8117.

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